Every customer is important!

Help is on its way but first go throught the FAQ of your product. You will find there an answer to most of your issues.
Still having a problem,then the best course of action is to give us a call. We will determine if the issue can be corrected over the phone or not.
If not, we will arrange to log in your PC with your permission or to come on-site.

Here are the instruction for that:

Assuming you are running WindowsXP, located and click on the icon
Remote Assistance:
You will find it under "PROGRAMS" in the "START MENU".
Choose:
Follow the instructions on your screen and email us the invitation to
supportaalto.net
As soon as we received your invitation and open it, you will receive a confirmation in order to let us in.

Should you have any concerns about the above procedure, please visit the Microsoft site.